About gigi studios
1. Who is GIGI STUDIOS?
We are a young brand, created by an international and dynamic team, based in Barcelona, where we design our collections. Our main goal is to offer a high-quality, sophisticated product that combines aesthetics and functionality.
2. What inspires our designs?
Our design team is inspired by art and new trends, always striving to create a unique product, with a passion for detail.
3. How can I get in touch with GIGI STUDIOS?
You can contact us by email at hello@gigistudios.com or by filling out the following form.
About the product
4. How can I find my nearest GIGI STUDIOS optical store?
You can access our Store Locator and enter your postal code and/or city. Our system will show you the optical stores within the selected area. You can also find our authorized points of sale under the "Find Your Optical Store" option visible on each product page.
5. Is the case included?
With your glasses, you will receive a case, a protective pouch, and a warranty certificate.
6. Will I receive the same product I see in the photo?
Yes. We constantly update and refresh the photos on our website so that what you see matches what you will receive. However, there may be slight differences that do not affect the essential features of the product.
7. What should I do to keep my glasses in perfect condition?
Our glasses have been designed and manufactured using the highest-quality materials, but they are still items that should be handled with care to ensure their durability.
Cleaning tips:
- The glasses come with a microfiber pouch that you can use for frequent cleaning. You can also use a fine cotton cloth, which absorbs oils well and prevents scratches.
- Never use rough materials—such as paper towels—as they have a certain degree of abrasiveness.
- If necessary, you can wash them with water and a drop of very mild soap, rinse thoroughly, and dry with the same cloth.
- Never use alcohol, strong detergents, or solvents.
- Avoid leaving them in places exposed to high temperatures, such as inside a car in direct sunlight.
8. How well do they protect me from the sun?
The sunglasses we use are high-end CR39 lenses, comfortable and safe. Thanks to their superior optical quality, they provide clear vision with a high level of UVA and UVB ray absorption. However, we remind you that it is never advisable to look directly at the sun or to drive at night while wearing them.
Many of our models also feature polarized lenses, offering greater protection against glare. You can find this information on the box along with the product description.
Purchase guide
9. Where can I purchase from?
Through this website, you can only purchase our collection of sunglasses. Our full optical collection is available at authorized optical stores. You can find your nearest store by accessing our Store Locator.
You can buy sunglasses through this website from almost any country in the world, except Russia, Iran, Iraq, Yemen, Afghanistan, Syria, Brazil, Argentina, Venezuela, Mali, Burundi, Libya, Niger, South Sudan, and North Korea.
10. Do I need to be registered to make a purchase?
You do not need to register to make purchases on our website. You can check out as a guest. However, we recommend creating an account to gain access to services exclusively dedicated to our customers.
11. How do I find an item?
12. How do I place my order?
- By clicking on the item you want, you will find the product with different views, reference, description, price, color, and composition.
- Add your item to the cart and repeat the process for as many items as you wish. Once you have finished shopping, click on "Cart."
- Enter your shipping address and your preferred payment method.
- Verify that all the information is correct and click on "Complete Purchase."
Please note that only our sunglasses collection is available for online purchase. If you want to buy prescription glasses, you will need to do so through an optical store. You can find your nearest store by accessing our Store Locator.
13. Why are some items not available for purchase?
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14. How can I make sure my purchase was completed correctly?
Once your purchase is completed, you will receive a confirmation email with the details of your order. From that moment, our Logistics and Client Experience department will take care of everything. If you do not receive the confirmation email, please contact us via email at hello@gigistudios.com or by filling out the following form, and we will resolve your issue as quickly as possible.
15. Can I cancel or modify my order once it has been placed?
Yes, but you must do so as soon as possible and only if you have not yet received the email informing you that your package has left our facilities. To modify or cancel your order, you should send an email to our Client Experience team at hello@gigistudios.com or use the following form.
Once you have received the email confirming that your order has left our facilities, no modifications or cancellations can be made. In this case, you will need to wait for the delivery and proceed with a return.
Shipping information
16. ¿Cómo puedo saber si mi pedido ha sido enviado?
Once DHL has picked up the package from our facilities, you will receive an email with the tracking number and a link to track your order. Your order’s tracking will be available a few hours after receiving the email with the tracking link.
17. Do I have to pay for shipping?
No, our shipping is free.
18. How long does it take for the package to be shipped?
We process and ship orders during our business hours: Monday to Wednesday from 8:00 AM to 5:30 PM, and Thursday from 8:00 AM to 4:00 PM. Orders are processed and prepared for shipment within 24 hours of payment confirmation and receipt.
19. How long will it take for me to receive it?
It depends on the delivery location. If the delivery is within a European Union country, transit time is 2 to 4 business days. For deliveries to other countries, the delivery time is 6 to 8 business days; however, this may vary depending on customs procedures in each country.
20. What happens if I’m not at home at the time of delivery?
Our shipments are made through DHL, offering several delivery options. If you are not at home, the carrier will contact you to arrange a new delivery using the information you provided.
21. Can I change the delivery address or time once my order has been shipped?
Yes, once your order has left our warehouse, you will receive a confirmation email with a tracking number and a link to the DHL website, where the "On Demand Delivery" service is available. Through this service, you can change the delivery address or time and choose the option that is most convenient for you.
22. Can I have my package delivered to a P.O. Box?
No, we only ship to physical addresses.
23. Can I send my order to someone else, even to another country?
Yes, you can send your order to another person, whether they are in your country or abroad — except to countries where we do not offer shipping service. We currently don’t ship to the following destinations: Argentina, Afghanistan, Azerbaijan, Burma (Myanmar), Brazil, Burundi, North Korea, Cuba, Iran, Iraq, State of Palestine, Haiti, Libya, Lebanon, Mali, Niger, Russia, Syria, Sudan (including South Sudan), Venezuela, Yemen, and several remote territories where service is unavailable. (gigistudios.com)
24. What should I do if my package arrives damaged?
All shipments are carefully packaged by GIGI STUDIOS to prevent damage during transit. It is important that you check the condition of the packaging upon delivery. You have the right to refuse the delivery if you are not satisfied with the condition in which it arrives.
Payment and website security
25. What payment methods are available?
You can pay using a credit or debit card, or via PayPal.
For more information, please visit our Payment and Security Policy section.
26. How can I be sure that my banking information is secure?
Our company uses the Stripe payment system. This platform holds a PCI Level 1 Service Provider certification, the highest level of certification, generating single-use codes. For your security, Stripe does not store any of your credit or debit card information; instead, this data is stored securely in their system in encrypted form. You can read more about Stripe’s security at the following link: https://stripe.com/docs/security/stripe
27. Is the purchase always made in Euros?
No, both payments and refunds will be processed in Euros (EUR), US Dollars (USD), or British Pounds (GBP), depending on your country of origin.
28. How can I obtain my invoice?
Contact us via email at hello@gigistudios.com or by filling out the following form, and our Client Experience team will send it to you as quickly as possible.
Newsletters
29. How can I stay updated on the latest news?
To stay informed about our new products and news, simply subscribe to our Newsletter, located in the footer of the page.
30. Can I unsubscribe from the Newsletter at any time?
Of course! You just need to click on the "Unsubscribe" option found at the bottom of the Newsletter emails you receive.
About returns
31. Does a return have any shipping cost?
No. If the product is not to your liking and you decide to return it, the return will be free of charge.
32. What should I do if I receive the wrong item?
If, due to an error, you receive an item you did not order, please contact our Client Experience team by sending an email to hello@gigistudios.com or by filling out this form and request the corresponding return. You must return the item within 15 days of receiving the package, and we will replace it at no additional cost.
33. What should I do if my glasses arrive defective?
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34. If I am not satisfied with the product, will I receive a refund or will I have to exchange it for another pair of glasses?
If you are not satisfied with the product you purchased, you must request a return to receive a refund for the amount paid, and you can make a new purchase if you wish.
35. Can I return an item purchased at an optical store?
We only accept returns for items purchased through our GIGI STUDIOS E-Shop. Items bought from authorized retailers must be returned to the store where they were purchased.
36. How can I make a return?
If you need to make a return, follow these steps:
- Fill out the following form, and our Client Experience team will authorize the return, provided it is within 15 days from the date of receipt. Items received without prior authorization from our team will be returned to the sender.
- Carefully pack your product in its original packaging, ensuring it is undamaged and protected during transit, and that all original packaging is included. Attach the PDF return label provided by our Client Experience team to the outside of the package.
- Once the return is authorized, we will arrange pickup at the address you provided.
- As soon as we receive the package and verify that the product is in perfect condition, you will receive confirmation within 7 days that your return has been accepted. We will process your refund within a maximum of 15 days from the date we receive the returned package.
37. ¿Cómo sé si mi devolución ha llegado a la central?
As soon as we receive your package, we will automatically send you an email confirming that your return has been received and is being processed. Please note that if your return comes from a country outside the European Union, customs procedures may delay the date the package reaches our headquarters and the confirmation of its receipt.
38. Will I receive a full refund?
Yes, as long as we receive the product in perfect condition with all original packaging (case, pouch, cleaning cloth, etc.). If the glasses have been used, your return will be rejected. If any part of the packaging is missing, 5% of the refund amount will be deducted to cover reconditioning costs.
39. Can my return be rejected?
You have 15 days from the receipt of your package to return the product. If you return it after this period or if the product is not in the same condition as when it was sent, your return may be rejected.
40. How will I receive my money if I make a return?
The money will be refunded using the same payment method as your original order.
41. When will I receive the refund for my return?
You will receive the refund using the same payment method you used for your purchase, within an estimated 15 days from when we have verified and accepted your return, depending on your bank. Once the refund has been processed, you will receive an email notification.
42. Do I need to return the merchandise myself, or will it be picked up?
We offer the option to have the product picked up at the address you provide through our partner DHL at no additional cost.
However, if you prefer to send the product yourself, please ensure you have prior authorization from our Client Experience team to make sure the shipment is not returned to the sender.
About warranty
43. What warranty do our products have?
We offer a 36-month warranty from the date you receive your order, covering any manufacturing defects that may have escaped our quality control.
44. How can I proceed with a repair?
Please note that only items purchased on our website can be repaired at our headquarters. If you bought your glasses from an optical store, you must contact the store for any claims.
If your glasses need repair, follow these steps:
- Identify the warranty period for your glasses:
A) If your glasses have a manufacturing defect and it is within the first month from receipt, our Client Experience team will collect them at no cost and replace them with a new pair. To proceed, fill out the Warranty Form, detailing the problem and attaching a photo of the defect.
B) If your glasses have a manufacturing defect between 2 and 36 months from receipt, you must send the glasses to our GIGI STUDIOS headquarters:
C/ Bosc Tancat – Nave 4 – 08290 Cerdanyola del Vallès – Barcelona – Spain
Once verified as a manufacturing defect, our Technical Service will repair them free of charge. To proceed, fill out the Warranty Form, detailing the problem and attaching a photo of the defect.
C) If your glasses have suffered an accident, misuse, or are beyond the 36-month warranty, you may send them to the same address above. Our Technical Service will provide a quote for your approval and payment. To proceed, fill out the Warranty Form, detailing the issue. - Once we receive your form, we will authorize the repair via email and assign you a Repair Number. The item you send must include this number; items received without it may be delayed or returned.
- Pack your product carefully to prevent damage during transit. Write the Repair Number on the outside of the package and include a copy of the repair form inside.
- Once the glasses are received at our headquarters, you will receive a confirmation email. If the glasses have a manufacturing defect and are under warranty, they will be repaired free of charge. Otherwise, you will receive an email with a quote for your approval and payment.
45. Can I go to a physical store for a repair?
If your glasses were purchased through this website and are still within the warranty period, we recommend sending the product to our headquarters to ensure your glasses are repaired free of charge. If your glasses are out of the warranty period or have suffered an accident, you can choose to visit a nearby authorized optical store by checking our [Store Locator].
46. How long will it take to repair my glasses?
As soon as we receive your package at our headquarters, we will repair your glasses within 48 hours and send them back to you.