SHIPPING

 1.1 Lead times, shipment tracking and shipping costs 

 

For the purposes of these General Conditions, it will be understood that the “delivery” has occurred or that the products have been “delivered” at the moment in which the Client or a third party indicated by the Client acquires material possession of them. 

All our packages are carefully prepared to prevent damage during transportation.

It is important that you verify the conditions of the package before accepting delivery. You have the right to reject a package if it does not arrive in good condition.

Please note that we cannot deliver to PO boxes.

We manage and ship our orders during our working hours, Monday to Thursday from 8:00 a.m. to 5:30 p.m., and on Fridays from 8:00 a.m. to 4:00 p.m.

 

The order will be sent within 24 hours after receiving payment within our business hours. The delivery time may vary depending on the country you have chosen for delivery:

 

- Shipments within the European Union: 2-4 business days.

- Shipments to other countries: 6-8 business days depending on customs clearance.

 

As soon as we have shipped your order, you will receive an email informing you of the tracking number and the link to track your package.

 

If for any reason GIGI STUDIOS, S.L cannot meet the expected delivery date, the Client will be informed of this and the option will be given to either proceed with the purchase by setting a new delivery date or cancel the order with a refund of the amount paid. 

1.2 Shipping costs

 

In countries where free shipping is offered, you will always find an option within the shipping methods that is free of charge. 

Below are the shipping costs by country:

 

Countries	Shipping
European Union+Switzerland+Andorra	FREE
Canada	FREE
United States+Puerto Rico	FREE
United Kingdom	£ 15
Rest of countries	65€

 

The following countries are not serviced: Antarctica, Argentina, Afghanistan, Azerbaijan, Myanmar, Brazil, Burundi, Korea, Cuba, State of Palestine, Haiti, Iran, Iraq, Bouvet Island, Norfolk Island, Isle of Man, Christmas Island, Cocos (Keeling) Islands, Heard Island and McDonald Islands, Falkland Islands, Northern Mariana Islands, Pitcairn Islands, Åland Islands, Libya, Lebanon, Mali, Niger, Russia, Syria, St Pierre and Miquelon, St Helena, Sudan, Ascension and Tristan da Cunha, Sao Tome and Principe, Svalbard and Jan Mayen, Western Sahara, Venezuela, Tajikistan, French Southern Territories, Tokelau, Ukraine, Djibouti, Guernsey, British Indian Ocean Territory, Yemen.

 

1.3 Taxes and duties

 

All orders shipped to European Union countries are sent in accordance with the international trade rule known as DDP (“Delivery Duty Paid”), which means that all taxes are included in the final price.

Deliveries to other countries:

The price of all items includes sales tax (Value Added Tax—VAT). Tariffs and processing costs will be the responsibility of the buyer.

In the case of returns, tariffs and processing costs will not be refunded.

 

RETURN OF PURCHASE

The return period is 30 days from the date of purchase.

Send an email from the address you used for your purchase, including your order number and the products you wish to return. Please also choose one of the refund options we offer:

• Gift Card: Once we receive the return at our warehouse and inspect the package, we will send you an email with your gift card. This refund option has no return costs in any country.

• Original payment method: Once we receive the return at our warehouse and inspect the package, we will process the refund in the same way the payment was made. This may take up to 7 days from the receipt of the items. The return costs are as follows:

Countries	RETURN (standard)
European Union+Switzerland+Andorra	10€
Canada	50 CAD
United States+Puerto Rico	$50
United Kingdom	£ 10
Other countries	50€

 

The following countries are not serviced: Antarctica, Argentina, Afghanistan, Azerbaijan, Myanmar, Brazil, Burundi, Korea, Cuba, State of Palestine, Haiti, Iran, Iraq, Bouvet Island, Norfolk Island, Isle of Man, Christmas Island, Cocos (Keeling) Islands, Heard Island and McDonald Islands, Falkland Islands, Northern Mariana Islands, Pitcairn Islands, Åland Islands, Libya, Lebanon, Mali, Niger, Russia, Syria, St Pierre and Miquelon, St Helena, Sudan, Ascension and Tristan da Cunha, Sao Tome and Principe, Svalbard and Jan Mayen, Western Sahara, Venezuela, Tajikistan, French Southern Territories, Tokelau, Ukraine, Djibouti, Guernsey, British Indian Ocean Territory, Yemen.