About gigi studios
1. Who is GIGI STUDIOS?
creada por un equipo internacional y dinámico
2. What inspires our designs?
buscando siempre crear un producto único
3. How can I get in touch with GIGI STUDIOS?
You can contact us by email at hello@gigistudios.com or by filling out the following form.
About the product
4. How can I find my nearest GIGI STUDIOS optical store?
You can access our Store Locator and enter your postal code and/or city. Our system will show you the optical stores within the selected area. You can also find our authorized points of sale under the "Find Your Optical Store" option visible on each product page.
5. Is the case included?
recibirás un estuche
6. Will I receive the same product I see in the photo?
puede haber diferencias mínimas que no afectan a las características esenciales del producto.
7. What should I do to keep my glasses in perfect condition?
también puedes utilizar una gamuza fina de algodón que absorberá bien la grasa y evitará que se rayen. No uses nunca materiales ásperos –como una toallita de papel–ya que tiene un cierto grado de abrasión. Si es necesario
8. How well do they protect me from the sun?
cómodos y seguros. Gracias a su alta calidad óptica proporcionan una visión nítida con un elevado grado de absorción de los rayos U.V.A. y U.V.B.
Sin embargo
Purchase guide
9. Where can I purchase from?
excepto desde Rusia
10. Do I need to be registered to make a purchase?
te aconsejamos crearte una cuenta para tener acceso a servicios dedicados de forma exclusiva a nuestros clientes.
11. How do I find an item?
podrás ver la colección entera y filtrar por diferentes atributos hasta dar con el producto que más se adecúe a tus necesidades.
También puedes utilizar el buscador situado en la parte superior de la página web para localizar un artículo en concreto.
12. How do I place my order?
- By clicking on the item you want, you will find the product with different views, reference, description, price, color, and composition.
- Add your item to the cart and repeat the process for as many items as you wish. Once you have finished shopping, click on "Cart."
- Enter your shipping address and your preferred payment method.
- Verify that all the information is correct and click on "Complete Purchase."
Please note that only our sunglasses collection is available for online purchase. If you want to buy prescription glasses, you will need to do so through an optical store. You can find your nearest store by accessing our Store Locator.
13. Why are some items not available for purchase?
The items you selected may be out of stock, or you may have selected an item from our optical eyewear collection that is not available for purchase online. Our optical frames are exclusively available through authorized opticians. You can find your nearest authorized optician using our [store locator].
14. How can I make sure my purchase was completed correctly?
recibirás un correo electrónico de confirmación con los detalles de tu pedido. A partir de este momento nuestro departamento de Logística y Client Experience se encargará de todo. Si no recibes el email de confirmación
15. Can I cancel or modify my order once it has been placed?
pero deberás hacerlo lo antes posible y siempre y cuando no hayas recibido el email informándote que el paquete ha salido de nuestras instalaciones. Para modificar o cancelar tu pedido
Shipping information
16. ¿Cómo puedo saber si mi pedido ha sido enviado?
recibirás un email informándote del número de seguimiento y el link para rastrear tu pedido. El seguimiento de tu pedido estará disponible pocas horas después de haber recibido el email con el link de seguimiento.
17. Do I have to pay for shipping?
You will be charged shipping costs depending on the country you are in. See the following table for more information.
Free: European Union + Switzerland + Andorra + Canada + United States + Puerto Rico. United
Kingdom: £15.
Other countries: €65.
18. How long does it take for the package to be shipped?
We process and ship orders during our business hours: Monday to Wednesday from 8:00 AM to 5:30 PM
19. How long will it take for me to receive it?
el tránsito es de 2 a 4 días laborables. Para entregas al resto de países
20. What happens if I’m not at home at the time of delivery?
ofreciendo varias posibilidades de entrega. Si no estás en casa
21. Can I change the delivery address or time once my order has been shipped?
Yes, once your order has left our warehouse, you will receive a confirmation email with a tracking number and a link to the DHL website, where the "On Demand Delivery" service is available. Through this service, you can change the delivery address or time and choose the option that is most convenient for you.
22. Can I have my package delivered to a P.O. Box?
solo realizamos envíos a direcciones concretas.
incluso a otro país?
excepto a Rusia
24. What should I do if my package arrives damaged?
All shipments are carefully packaged by GIGI STUDIOS to prevent damage during transit. It is important that you check the condition of the packaging upon delivery. You have the right to refuse the delivery if you are not satisfied with the condition in which it arrives.
Payment and website security
25. What payment methods are available?
You can pay using a credit or debit card, or via PayPal.
For more information, please visit our Payment and Security Policy section.
26. How can I be sure that my banking information is secure?
el nivel más estricto de certificación
27. Is the purchase always made in Euros?
tanto el pago como las devoluciones serán facturadas en Euros (EUR)
28. How can I obtain my invoice?
Contact us via email at hello@gigistudios.com or by filling out the following form, and our Client Experience team will send it to you as quickly as possible.
Newsletters
29. How can I stay updated on the latest news?
To stay informed about our new products and news
30. Can I unsubscribe from the Newsletter at any time?
Of course! You just need to click on the "Unsubscribe" option found at the bottom of the Newsletter emails you receive.
About returns
31. Does a return have any shipping cost?
No. If the product is not to your liking and you decide to return it
32. What should I do if I receive the wrong item?
te llega un artículo que no has pedido
¿qué debo hacer?
a pesar de ello
34. If I am not satisfied with the product
deberás hacer la petición de devolución correspondiente para obtener el reembolso por el importe pagado y proceder a una nueva compra si lo deseas.
35. Can I return an item purchased at an optical store?
We only accept returns for items purchased through our GIGI STUDIOS E-Shop. Items bought from authorized retailers must be returned to the store where they were purchased.
36. How can I make a return?
sigue los siguientes pasos:
1. Rellena el siguiente [formulario](#contactform) y nuestro Servicio de Client Experience te autorizará la devolución siempre que no haya superado el plazo de 15 días desde la fecha de recepción. Los artículos recibidos sin la previa autorización por parte de nuestro equipo serán devueltos al remitente.
2. Empaqueta bien tu producto en su embalaje original y asegúrate de que no haya sido dañado ni pueda dañarse durante el transporte y de que conserve su packaging completo. Pega en el exterior del paquete
37. ¿Cómo sé si mi devolución ha llegado a la central?
ten en cuenta que si tu devolución procede de países que no forman parte de la Unión Europea
38. Will I receive a full refund?
siempre y cuando tu paquete nos llegue con el producto en perfecto estado y con el packaging original (estuche
39. Can my return be rejected?
tu devolución podrá ser rechazada.
40. How will I receive my money if I make a return?
The money will be refunded using the same payment method as your original order.
41. When will I receive the refund for my return?
siempre dependiendo de tu entidad bancaria. Cuando hayamos procedido al reembolso del importe de los artículos
42. Do I need to return the merchandise myself
si prefieres optar por enviarnos el producto tú mismo
About warranty
43. What warranty do our products have?
We offer a 24 month warranty from the date you receive your order
44. How can I proceed with a repair?
deberás acudir a ella para hacer la reclamación pertinente.
Si tu gafa necesita una reparación sigue los siguientes pasos:
1. Identifica en qué período de la garantía se encuentra tu gafa:
A) Si tu gafa tiene un defecto de fabricación y está dentro del primer mes desde que la recibiste
45. Can I go to a physical store for a repair?
If your glasses were purchased through this website and are still within the warranty period, we recommend sending the product to our headquarters to ensure your glasses are repaired free of charge. If your glasses are out of the warranty period or have suffered an accident, you can choose to visit a nearby authorized optical store by checking our [Store Locator].
46. How long will it take to repair my glasses?
As soon as we receive your package at our headquarters