WARRANTY

All our products meet the strictest quality requirements in accordance with current European standards.

Your eyewear is covered by a 3-year warranty from the date of purchase, covering any manufacturing defect that may have escaped our quality controls.

SUNGLASSES PURCHASED THROUGH THIS WEBSITE

If a manufacturing defect appears within 3 years of the purchase date, we will repair your eyewear free of charge.

For any damage resulting from an accident or improper use, our Technical Service is available to repair your eyewear within 48 hours.

To request a repair, please complete the following form. Our Customer Service team will contact you and manage the entire process.

Please note that only items purchased through our website can be repaired directly at our headquarters. If you purchased your eyewear from an optician, you will need to contact the store where you made the purchase to submit the corresponding claim.

I PURCHASED MY EYEWEAR ONLINE. HOW DO I REQUEST A REPAIR?

First, identify which warranty period applies to your eyewear:

1. Manufacturing defect within the first month after purchase

If your eyewear has a manufacturing defect and is within the first month from the purchase date, our Client Experience team will arrange collection free of charge and replace it with a new pair.

2. Manufacturing defect between 2 and 36 months after purchase

Send an email to clientexperience@gigistudios.com describing the issue and attaching a photograph of the defect.

Once the defect has been verified, you may send the eyewear to our headquarters and our Technical Service will carry out the repair free of charge.

GIGI STUDIOS
c/ Bosc Tancat 8, nave 4
08290 Cerdanyola del Vallès (Barcelona)
Spain

3. Accidental damage, improper use or eyewear outside the 36-month warranty period

Send an email to clientexperience@gigistudios.com describing the issue and attaching a photograph of the damage.

Once we have received your email, we will authorise the repair and assign you a Repair Number so that you can send the eyewear to our headquarters.

Please pack your product carefully to prevent any damage during transport. Write the Repair Number on the outside of the package and include a copy of the repair form inside.

The item must have a Repair Number in order to be processed. Items received without this number may experience delays or be returned to the sender.

Once your eyewear has been received at our headquarters, you will receive an email with a repair quotation for your approval and payment.

ARE YOU AN OPTICIAN?

If you are an optician and a GIGI STUDIOS customer, you can access your private area to manage warranty claims through our website.