About gigi studios
1. Who is GIGI STUDIOS?
We are a young brand, created by an international and dynamic team, based in Barcelona, where we design our collections. Our main objective is to offer a high-quality, sophisticated product that combines aesthetics and functionality.
2. What are our designs inspired by?
Our design team is inspired by art and new trends, always seeking to create a unique product, with a passion for details.
3. How can I contact GIGI STUDIOS?
You can contact us by email at hello@gigistudios.com or directly by filling out the following [form](#contactform).
About the product
4. How can I find my nearest GIGI STUDIOS optician?
You can access our [Store Locator](https://) and enter your zip code and/or city. Our system will show you the optics that are in the selected perimeter. You will also find our authorized points of sale in the "Find your optician" option visible on each product sheet.
5. Is the case included?
With your glasses, you will receive a case, a protective case and a warranty certificate.
6. Will I receive the same product that I see in the photo?
Yes. We update and renew the photos on our website constantly so that what you are seeing is the same as what you are going to receive. However, there may be minor differences that do not affect the essential characteristics of the product.
7. What should I do to keep my glasses in perfect condition?
Our glasses have been designed and manufactured with the highest quality materials but they are still an object that must be treated with certain care to ensure their durability. Cleaning tips:* The glasses are accompanied by a microfiber case with which they can be You can clean frequently, you can also use a fine cotton chamois that will absorb grease well and prevent scratches. Never use rough materials – such as a paper towel – as it has a certain degree of abrasion. If necessary, you can wash them with water and a drop of very mild soap, rinse them well and dry them with the same towel. Never use alcohol, strong detergents or solvents. Avoid leaving them in places where they may be exposed to high temperatures, such as inside a car in the sun.
8. To what extent do they protect me from the sun?
The sunglasses we use are high-end CR39, comfortable and safe. Thanks to their high optical quality, they provide clear vision with a high degree of absorption of U.V.A. rays. and U.V.B. However, we remind you that in no case is it advisable to look directly at the sun or drive with them at night. Many of our models also have a polarized filter, offering greater protection against glare. You will find this information in the box with the product description.
Shopping guide
9. Where can I buy from?
Through this website you can only buy our collection of sunglasses. Our complete vision collection can be found at authorized opticians. You will find your nearest optician by accessing our [Store Locator](https://).##### You can buy sunglasses through this website from practically all countries in the world, except Russia, Iran, Iraq , Yemen, Afghanistan, Syria, Brazil, Argentina, Venezuela, Mali, Burundi, Libya, Niger, South Sudan and North Korea.
10. Do I have to be registered to purchase?
To make purchases on our website it is not necessary to register. You can make the purchase as a guest. However, we advise you to create an account to have access to services dedicated exclusively to our clients.
11. How do I find an item?
Our glasses are classified by collections but if you access the [Optical](https://) and [Sun](https://) sections correspondingly, you will be able to see the entire collection and filter by different attributes until you find the product you want. best suits your needs.##### You can also use the search engine located at the top of the website to locate a specific item.
12. How do I place my order?
1. By clicking on the item you want, you will find the product in different views, reference, description, price, color and composition.2. Add your item to the cart and repeat the process as many times as you want. Once you have completed your purchase, click on "Cart".3. Enter your shipping address and the payment method you prefer.4. Check that the information is correct and click "Checkout". Please remember that only our sun collection is available for sale online. If you want to purchase eyeglasses, you must do so through an optician. You will find your nearest optician by accessing our [Store Locator](https://).
13. Why are there items that cannot be purchased?
The items you select may be out of stock or you may be selecting an item from our view collection that is not available for sale online. Our glasses are only available in authorized opticians. You will find your nearest optician by accessing our [Store Locator]
14. How can I make sure I have made my purchase correctly?
Once your purchase is made, you will receive a confirmation email with the details of your order. From this moment on, our Logistics and Client Experience department will take care of everything. If you do not receive the confirmation email, contact us by email hello@gigistudios.com or by filling out the following [form](#contactform) and we will solve your problem in the shortest time possible.
15. Can I cancel or modify my order once it has been placed?
Yes, but you must do it as soon as possible and as long as you have not received the email informing you that the package has left our facilities. To modify or cancel your order, you must send an email to our Client Experience hello@gigistudios.com or through the following [form](#contactform).
Once you have received the email confirming that your order has left our facilities, you will not be able to make any modifications or cancellations. In this case you must wait to receive the shipment and proceed to return it.
Shipping information
16. How do I know if my order has been shipped?
When DHL has collected the package at our facilities, you will receive an email informing you of the tracking number and the link to track your order. Tracking your order will be available a few hours after receiving the email with the tracking link.
17. Do I have to pay transportation costs?
No, our shipments are free.
18. How long does it take for the package to be shipped?
We process and ship orders during our business hours from Monday to Thursday from 8:00 a.m. to 5:30 p.m. and Thursday from 8:00 a.m. to 4:00 p.m. The order is processed and prepared for shipment within 24 hours of confirmation and receipt of payment.
19. How long will it take to receive it?
It depends on the place you have chosen for delivery. If the delivery is in a country of the European Union, transit is 2 to 4 business days. For deliveries to other countries, delivery time is 6 to 8 business days, however, it may vary depending on customs procedures in each country.
20. What if I am not at home at the time of delivery?
Our shipments are made through DHL, offering several delivery possibilities. If you are not at home, the carrier will contact you to arrange a new delivery using the information you have provided us.
21. Can I change the delivery location or time once my order has been shipped?
Yes, when the order has left our warehouses you will receive a confirmation email that will indicate a tracking number and a link to the DHL website where you will have the "On Demand Delivery" service available, through which, if necessary If necessary, you can modify the place or time of delivery and choose the one that best suits you.
22. Can I receive my package at a PO Box?
No, we only ship to specific addresses.
23. Can I send my order to someone else, even to another country?
Yes. You can have it sent to someone else, whether in your country or another, except Russia, Iran, Iraq, Yemen, Afghanistan, Syria, Brazil, Argentina, Venezuela, Mali, Burundi, Libya, Niger, Sudan South and North Korea.
24. What if the package arrives in bad condition?
All shipments are carefully packaged from GIGI STUDIOS to prevent damage during transportation. It is important that you check the condition of the packaging when you receive them. You have the right not to accept delivery if you are not satisfied with the condition in which you receive it.
Payment and web security
25. What payment methods are available to me?
You can pay through a credit or debit card or through PayPal. You can find more information in our [Payment and security policy] section (/en/payment-and-security-policy).
26. How do I know that my banking details are secure?
Our company uses the payment system via Stripe. This platform is certified as a level 1 PCI service provider, the strictest level of certification, creating single-use codes. For your security, Stripe will not store any of your credit or debit card information, but rather this information will be stored in its system in encrypted form. You can read more about Stripe security at the following link: https://stripe.com/docs/security/stripe
27. Is the purchase always in Euros?
No, both payment and returns will be invoiced in Euros (EUR), USD ($) or Pounds Sterling, depending on your country of origin.
28 How can I get my invoice?
Contact us via email hello@gigistudios.com or by filling out the following [form](#contactform) and our Client Experience will send it to you in the shortest possible time.
Newsletters
29. How can I stay up to date with news?
To stay up to date with our new products and news you just have to sign up for our Newsletter located in the footer of the page.
30. Can I unsubscribe from the Newsletter whenever I want?
Of course! You just have to access the "Unsubscribe" option that you will find at the bottom of the Newsletters emails that you receive.
About returns
31. Does the return have any transportation costs?
No. If you do not like the product and decide to return it, the return will be free.
32. What should I do if I receive an incorrect item?
If, due to some error, you receive an item that you have not ordered, contact our Client Experience service by sending an email hello@gigistudios.com or by filling out this [form](#contactform) and request the corresponding return. You must make the return within the first 15 days from receiving the package and we will proceed to replace it at no additional cost.
33. If my glasses arrive defective, what should I do?
GIGI STUDIOS guarantees quality in all its products. If, despite this, you receive your glasses with a defect, you can contact our Client Experience through the e-mail hello@gigistudios.com or by filling out the following [form](#contactform). You can get more information by consulting our [Warranty Policy](/es/warranty-policy).
34. If I am not satisfied with the product, will I receive a refund or will I have to exchange it for another glasses?
If you are not satisfied with the product you have purchased, you must make the corresponding return request to obtain a refund for the amount paid and make a new purchase if you wish.
35. Can I return an item purchased at an optician?
We only accept returns of items purchased through our GIGI STUDIOS E-Shop. Items purchased from authorized sellers must be returned to the place of purchase.
36. How can I make a return?
If you need to make a return, follow the following steps:1. Fill out the following [form](#contactform) and our Client Experience Service will authorize the return as long as it has not exceeded a period of 15 days from the date of receipt. Items received without prior authorization from our team will be returned to the sender. 2. Pack your product well in its original packaging and make sure that it has not been damaged or could be damaged during transport and that it retains its complete packaging. Paste the PDF label that our Client Experience will provide you on the outside of the package.3. Once the return is authorized, we will organize the collection at the address you have provided us.4. As soon as we have received the package and verified that the product is in perfect condition, you will receive, within a period of no more than 7 days, confirmation that your return has been accepted. We will refund your money within a maximum of 15 days from the date of receipt of the returned package.
37. How do I know if my return has arrived at the head office?
As soon as we receive your package we will automatically send you an email informing you that your return has been received and is being processed. Please keep in mind that if your return comes from countries that are not part of the European Union, the customs system may delay the date on which the package arrives at our headquarters and we can confirm receipt of it.
38. Will I get the full amount of my money back?
Yes, as long as your package arrives to us with the product in perfect condition and with the original packaging (case, cover, cloth...). If the glasses have been used, your return will be rejected. If any element of the packaging is missing, 5% will be deducted from the amount of your return to cover the costs of reconditioning.
39. Can my return be rejected?
You have a period of 15 days from receiving your package to return the product. If you make your return outside this period or the product is not in the same condition in which it was sent to you, your return may be rejected.
40. How will I get my money back if I make a return?
The money will be refunded to you using the same payment method as the original order.
41. When will I receive my refund amount?
You will receive the amount through the same payment method used in your purchase in an estimated time of 15 days from when we have verified and accepted your return, always depending on your bank. When we have proceeded to refund the amount of the items, you will receive a notification by email.
42. Should I return the merchandise or do you pick it up?
We offer you the possibility of collecting the product at the address you indicate through our partner DHL without any additional cost.##### However, if you prefer to choose to send us the product yourself, remember that you must always have authorization by our Client Experience to ensure that the shipment is not returned to the sender.
About warranty
43. What warranty do our products have?
We offer you a 36-month warranty from receipt of your order, covering any manufacturing defect that may have escaped our control.
44. How can I proceed with a repair?
Please remember that only items purchased on our website can be repaired at our headquarters. If you have purchased your glasses at an optician, you must go there to make the relevant claim. If your glasses need repair, follow these steps:1. Identify which warranty period your glasses are in:A) If your glasses have a manufacturing defect and it is within the first month since you received it, our Client Experience team will collect it from you at no cost and replace it with a new one. new. To proceed, access the form [About Warranty](#contactform), detailing the problem and attaching a photo of the defect.B) If your glasses have a manufacturing defect between 2 and 36 months since you received them, you must send the glasses to our GIGI STUDIOS headquarters – C/ Bosc Tancat – Nave 4- 08290 Cerdanyola del Vallès – Barcelona – Spain. Once it is verified that it is a manufacturing defect, our Technical Service will arrange the repair for free. To proceed, access the form [About Warranty](#contactform) detailing the problem and attaching a photo of the defect.C) If your glasses have suffered an accident, misuse or have exceeded the 36-month warranty, you can send it to our headquarters GIGI STUDIOS – C/ Bosc Tancat – Nave 4- 08290 Cerdanyola del Vallès – Barcelona – Spain and our Technical Service will send you a quote for your acceptance and payment. To proceed, access the form [About Warranty](#contactform) detailing the problem.2. Once we receive your form, we will authorize the repair via email, assigning you a repair number. The item you send us must have this repair number to be managed. Items received without this number may experience delays in processing or be returned to the sender.3. Package your product well to prevent it from being damaged during transport. Write the Repair Number on the outside of the package and insert a copy of the repair form inside.4. Once the glasses are received at our headquarters, you will receive a confirmation email. If your glasses have a manufacturing defect and are within the warranty period, they will be repaired free of charge. Otherwise you will receive an email with the budget for your acceptance and payment.
45. Can I go to a physical store for a repair?
If your glasses have been purchased through this website and are within the warranty period, we advise you to send the product to our headquarters to guarantee the repair of your glasses at no cost. If your glasses are outside the warranty period or have suffered an accident, you can choose to go to a nearby authorized optician by consulting our [Store Locator]
46. How long will it take you to repair my glasses?
As soon as we receive your package at our headquarters, we will repair your glasses within 48 hours and send them back to you.