Shipments from GIGI STUDIOS are managed through our partner, DHL EXPRESS and they are always free of charge.
All of them are carefully packaged to prevent damage during transport. It is important that you check the condition of the packaging before accepting the delivery.
Please take into account that we cannot deliver to POST OFFICE BOXES.
We process and send orders during our daily business hours, Monday to Friday, from 8 am to 7 pm.
The goods will be shipped 24 hours after receiving payment.
The transit of the goods will depend on the place you have chosen for the delivery.
Estimated transit times:
Deliveries in the European Union: 2-4 business days.
Deliveries to other countries: 6-8 business days, depending on the customs procedures.
As soon as we have sent your order, you will receive an email informing you of the tracking number and the link to track your package.
Our partner, DHL Express provides you with the On Demand Delivery service by which you will be able to modify the delivery place or time whilst the package is in transit.
You can return a purchased product through this web site, completely free of charge within a period of 15 days from the date on which you received the order.
We do not exchange products. If you require a product exchange, you must return the received article and make a new purchase.
Please fill in the contact form and we will collect the product at the address supplied by you.
Our Customer Care Service will proceed to pay your invoice and will refund you with the total amount of your order after checking that the product has been received in the same condition as it was sent and that it contains all its original packaging.
If we receive your returned article without all the packaging, 10 Euros will be deducted from the amount of your refund to cover the reconditioning expenses.
GIGI STUDIOS will proceed with the refund within a maximum period of 15 days from the reception date of the returned article, and you will be sent a confirmation email.
All refunds will be made using the original method of payment.