Join GIGI Studios

Position
Junior Customer Service USA
Location
Barcelona Headquarters
Department
Back Office

We are looking for an incorporation to the Back Office department of a Junior Customer Service, with the reason to offer a service to the USA and German market, communicate with customer, manage the daily orders, making a telephone support and a aftersales service.

We require a professional, with experience, problem-solving, proactive and with initiative. The main goal of the brand is to position herself being a referent in the sector. Due to this, it is essential to offer an excellent and agile service that excedes customer expectations

 

His/her responsibilities would be:

-Attending phone calls and incoming emails

-Process orders and manage de Aftersales service

-Compliance control of the company’s rules (discounts, gifts, refunding…)

-Manage the customer’s complaints

-Interlocution and follow-up with the rest of the departments to ensure a good communication with the sales and customers network

 

It is indispensable a high level of English and German. It is essential to have communication and organization qualities, as well as a high capability of team working.

The designated person will need to have the ability to work under pressure in a Young, dynamic and international environment.