Shipping & Returns

Shipments from GIGI Studios are managed through our partner, DHL EXPRESS and are always free of charge.
All orders are carefully packaged to prevent damage during transport.
It is important that you check the condition of the packaging before accepting delivery.
Please note that we cannot deliver to Post Office Boxes.
We process and send orders during working hours, from Monday to Thursday 8:00 AM to 5:30 PM and Fridays from 8:00 to 4:00 PM.
Estimated transit times
Orders will be expedited in the 24 hours following payment within our working hours.
Delivery times may vary depending on the country being shipped to.
- Deliveries in the European Union: 2-4 business days.
- Deliveries to other countries: 6-8 business days, depending on customs.
Tracking an order
As soon as we have sent your order, you will receive an email informing you of the tracking number and the link to track your package.
Our partner, DHL Express provides you with the On Demand Delivery service by which you will be able to modify the delivery place or time whilst the package is in transit.
You can return a purchased product through this web site, completely free of charge within a period of 15 days from the date on which you received the order.
We do not exchange products. If you require a product exchange, you must return the received article and make a new purchase.
Please fill in the contact form and we will collect the product at the address supplied by you. Our Customer Service department will proceed to pay your invoice and will refund you with the total amount of your order after checking that the product has been received in the same condition as it was sent and that it contains all its original packaging.
If we receive your returned article without all the packaging, 10 Euros will be deducted from the amount of your refund to cover the reconditioning expenses.
GIGI Studios will proceed with the refund within a maximum period of 15 days from the reception date of the returned article, and you will be sent a confirmation email.
All refunds will be made using the original method of payment.